Great value lessons, priceless memories.

Guest Services Assistants

Our Guest Services Team are the first point of contact to our guests, they handle our reservations via email, phone and front desk. They assist our agents and direct guests to book the product best suited to their needs.

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This role is fast paced with our main sales desk located in the Grand Hirafu Mountain Center and our secondary sales desk at the Family Base.

This role is suited to people with a strong customer service and sales background, we are looking for team players who are complete professionals, you will be able to multi task, pay attention to detail and take pride in what you do. You will love helping customers to book in the best experience for them and talking to people comes naturally to you.

What you’ll be doing

  • Continually striving to exceed our guest’s expectations and to create memories for guests and staff as the best mountain experience again and again.
  • Booking in lessons for our guests via email, website, phone and in person at our sales desks.
  • Providing general resort and product information via email,phone and at our sales desks.
  • Running daily reports, processing payments, dealing with customer complaints and, where necessary, referring onto management.
  • Be familiar with all GoSnow programs, prices and lesson details.

Qualifications and job requirements

  • A strong customer service/sales background and experience in snowsports sales/ticketing is highly regarded.
  • Experience in a snowsports school is highly regarded.
  • Be able to obtain a valid Japanese Working Visa or meet the requirements for sponsorship.
  • Demonstrate our core values: professional, trustworthy, fair.
  • Meet our standards for our snowsports professional/appearance policy.

Contract Period

Positions will start in November 2018 and conclude in April 2019. Some shorter contracts, minimum 8 weeks, are available.

Wages and rosters (based on 2017-18 winter, updates for 2018-19 coming soon!)

Our Guest Services team work on a 7-day roster with shifts between the hours of 8:00 am and 9:00 pm. Shifts can change according to business demand with staff working around 38 hours per week with 2 to 3 days off. Hourly wage from ¥1300-¥1400 per hour depending on qualifications & experience

What we offer

  • The most competitive wages in Niseko including an end of season bonus.
  • Staff Housing Program, with a variety of options in Hirafu and Kutchan.
  • Niseko United Season Pass.
  • Ongoing training with the best in the business.
  • Up to 50% Reimbursement for course and exam costs 

Why you’ll love working with us

  • Great range of affordable accommodation in Niseko village and Kutchan
  • Priority lift lines access
  • All Mountain season passes
  • Great training programs with the best in the business
  • Competitive pay and incentive program
  • Consistent teaching hours throughout the season
  • Education reimbursement program
  • The best powder experience of your lifetime
  • Ski in/out lunch & locker room facilities

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