Standard Booking and Lesson Terms

  1. Payment for your lesson constitutes acceptance of our terms and conditions; you and the participants who are named on the lesson bookings agree that snowboarding and skiing are hazardous sports. GoSnow and employees cannot be held liable for any lost or stolen equipment, accident, injury, or injury resulting in death that occurs before, during or after your lesson.
  2. Lift passes are obligatory and are not included in the lesson price. They are required for all lifts including the magic carpets.
  3. Please arrive with your Snowsports gear and lift ticket ready to use.
  4. Payment for all lessons must be made in full prior to start of the lesson.
  5. Lessons will not be extended or rescheduled due to the late arrival of the guest for any reason.
  6. No compensation can be made for weather, snow or other operational conditions outside of the control of GoSnow.
  7. To be eligible for any refund due to sickness or injury you must present a valid local medical certificate from a local practitioner.
    1. We must have been advised prior to the commencement of your lesson.
    2. We must receive the medical certificate within 24 hours of the lesson start time.
  8. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing.
  9. All lessons are fixed to the lesson location accepted at the time of booking. If the client would like to change the location of the lesson, this will be subject to availability.

Payment and Cancellation Terms

  1. A 20% deposit is required within 7 days of your reservation and the outstanding balance is due no later than 14 days prior to your lesson start date.
  2. Reservations made within 14 days of commencement of the lesson requires full payment at the time of booking.
  3. GoSnow reserves the right to cancel any lessons which have not be paid by the due dates.
  4. Cancellations made up to 7 days prior to commencement of the lesson will receive a full refund
  5. Cancellations made between 7 days and 48 hours prior to the commencement of the lesson will incur a 20% cancellation fee.
  6. Cancellations made within 48 hours of the commencement of the lesson will incur a 100% cancellation fee.
  7. GoSnow reserves the right to review and cancel any bookings which do not meet our booking terms and conditions for that product in the case of a booking being automatically confirmed by the system.

Private Lessons

  1. Private Lessons can be transferred with at least 24 hours’ notice to another person subject to availability.
  2. All Full Day lessons have a flexible start time between 8:30 am and 10:30 am.
  3. All lessons must meet at the private lesson meeting area as indicated at the time of booking.
  4. All lessons must start and finish in Grand Hirafu. Lessons are able to ski the entire Niseko United Resort once the lesson has commenced.
  5. All participants must be of the same or similar ability level and must be on the same equipment (No ski and board mixed privates).
  6. Mixed aged privates with children under 6 years will be subject to manager approval
  7. GoSnow will only provide privates to children under the age of 3 years in a one on one environment.
  8. Full Day Private Lessons are for 6 continuous hours and must take a minimum of 30 minutes’ break during the day at a time of your choice. Lunch is not provided.
  9. You can request a specific instructor however we cannot guarantee that we will be able to accommodate your request.
  10. If you select privates over multiple days which have differing start times or rest days, we will not be able to assign the same instructor to the booking.

Payments Involving The Use Of Credit Cards & Disclosures Required Under the Specified Commercial Transactions Act in Japan

CompanyHTM K.K.
Contact PersonMatthew Robert Denning
Address204 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081, Japan
Phone+81 (0) 136 23 2665
Mail Address[email protected]
Booking meansTransfer bookings accepted via our website only. Bookings are accepted by e-mail which must include an itinerary.
Confirmation and Decision of bookingsBookings made by customers will be confirmed when GoSnow sends an email confirmation to the customer.
Invalidity of bookings and Cancellation of bookingsAll bookings will be invalid if any false information is given in the bookings. Your booking will be cancelled if there is no payment prior to date of service.
PaymentCredit cards – We accept Visa, Mastercard and AMEX cards.
Cancellation by the customerOver 7 days prior: No charge, 48hrs-7 days prior: 20% charge, Within 48 hours: No refund of payment. Please use email when cancelling.
Privacy sharing and usageWe will never share, sell, or lease any individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your bookings.