We look forward to seeing you soon in beautiful Niseko Japan; below are our terms and conditions of service.

Standard Booking and Lesson Terms

  1. Payment for your lesson constitutes acceptance of our terms and conditions; you and the participants who are named on the lesson bookings agree that snowboarding and skiing are hazardous sports and GoSnow and employees cannot be held liable for any lost or stolen equipment, accident, injury, or injury resulting in death that occurs before, during or after your lesson.
  2. Lift passes are obligatory and are not included in the lesson price. They are required for all lifts including the magic carpets.
  3. Please arrive with your snowsports gear and lift ticket ready to use.
  4. Payment for all lessons must be made in full prior to start of the lesson.
  5. Lessons will not be extended or rescheduled due to the late arrival of the guest for any reason.
  6. No compensation can be made for weather conditions or other operational conditions outside of the control of GoSnow.
  7. To be eligible for any refund due to sickness or injury you must present a valid local medical certificate within 24 hours of your lesson.
  8. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing in “off-piste” areas.
  9. A 20% deposit is required within 7 days of your reservation and the outstanding balance is due no later than two weeks prior to your lesson date. GoSnow reserves the right to cancel any lessons which have not be paid by the due date.
  10. Cancellations made less than 48 hours prior to the commencement of the lesson will receive no refund.
  11. The deposit amount becomes non refundable 7 days prior to the commencement of the lesson.
  12. GoSnow reserves the right to review and cancel any bookings which do not meet our booking terms and conditions for that product in the case of a booking being automatically confirmed by the system.
  13. Ninja Kids, Yama Riders and Private Lesson bookings are fixed to the lesson location accepted at the time of booking. If the client would like to change the location the booking will revert back to a request and will become subject to normal lesson availability at that location.
  14. GoSnow recommends that any families which have booked a private or adult group lesson starting at the Gondola Base area also choose a Gondola Base location for any Yama Riders or Ninja Kids bookings.

Private Lessons

  1. Private lessons can be transferred with at least 24 hours notice to another person. Note that changing between ski and snowboard lesson is not possible.
  2. All Half Day and 2 hour lessons must meet at the private lesson meeting flag at the base location selected at the time of booking. Location choices are at the Gondola Base or Family Base areas.
  3. All full day lessons are able to have a flexible start location and time of their choice within Hirafu Village only if pre-arranged with our team. Start times are from 8:30 am to 10:30 am only.
  4. All participants must be of the same or similar ability level and must be on the same equipment. (No ski and board mixed privates)
  5. GoSnow will not book family privates with children under the age of 6. If you would like to book a family private please talk to a member of our team.
  6. All private lessons including children aged between 3-6 years are subject to approval by the Snowsports Manager.
  7. GoSnow will only provide privates to children under the age of 3 years in a one on one environment.
  8. Full Day Private Lessons are for 6 continuous hours and must take a minimum of 30 minutes break during the day at a time of your choice. Lunch is not provided.
  9. You can request a specific instructor however we can not guarantee that we will be able to accommodate your request

Group Lessons - General

  1. Are non transferable, and where a multi-day lesson is bought it is for one discipline and one person only. Except in the case of illness or injury.
  2. Group Session participants must arrive for registration 15 minutes prior to the lesson start time.
  3. No refund or reschedule of lessons can be given for any guests who arrive after the lesson has commenced
  4. First Timer to novice levels will require a Grand Hirafu/Hanazono lift ticket, while intermediate to advanced levels will require a Niseko United lift ticket. Please note your lesson may stay in the Hirafu/Hanazono area and GoSnow is not liable for any refunds in ticket prices should this occur.

Adult Group Lessons

  1. We recommend that families book a Gondola Base location for any kids group lessons if they are partaking in an adult group lesson. We are unable to reschedule or allow late entry into classes if you were unable to make your adult lesson on time for any reason.
  2. Full day group lessons will take a 1 hour lunch break, usually between 12:30-1:30pm. Lunch is not provided.
  3. First Timer Pack participants must arrive to collect their lift ticket and rental vouchers no latter than 8:30 am on the day of their first lesson.

Children’s Group Lessons

  1. Registration for kids group lessons is by 9:00am, all parents must sign a children’s registration form prior to the first lesson. The registration forms part of our terms and conditions.
  2. Children are required to have full day lift tickets. No points passes can be accepted.
  3. Lunch is provided for full day group lessons only. Food can be ordered for children with food intolerances if ordered 48 hours in advance. Please note we can not provide food for children with severe allergies.
  4. Lessons are fixed to the start location booked at the time of reservation, changes to the location will be subject to availability at that location.

Powder Guiding

  1. The areas that the Guide will take you depend on:
    – Weather conditions
    – Snow and avalanche conditions
    – What “gates” are open allowing access to “out of resort areas”
    – Your skill level
    – Where you want go
  2. Your safety is our main priority, GoSnow guides have the final decision on where is safe for you and your group to ski/board.
  3. Tours will only be rescheduled if the lifts are not operating.
  4. You must follow the direction of GoSnow guides, including respecting the Niseko Rules and Alpine Responsibility Code at all times
  5. Please note that the “Gates” for access to “out of resort areas” are controlled by the resort Ski Patrol. Gates are scheduled to open at different times of the day and season, but opening of each Gate is always subject to weather and snow conditions.
  6. Half-day tours cannot access some backcountry and resort areas due to time constraints. If skiing/riding the peak is your goal a full day tour is recommended.
  7. The client accepts that touring in the Niseko backcountry is a dangerous activity, and while our guides take utmost care, there is additional risk involved in touring the alpine backcountry areas. The guest accepts that no liability will be held to GoSnow, our employees or Grand Hirafu Resort in the event of accident, injury or death.
  8. The client accepts that in the event of an accident, the client will be responsible for all costs associated with their recovery.
  9. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing in “off-piste” areas.