We look forward to seeing you soon in beautiful Niseko Japan; below are our terms and conditions of service.

Standard Booking and Lesson Terms

1. Payment for your lesson constitutes acceptance of our terms and conditions; you and the participants who are named on the lesson bookings agree that snowboarding and skiing are hazardous sports. GoSnow and employees cannot be held liable for any lost or stolen equipment, accident, injury, or injury resulting in death that occurs before, during or after your lesson. 
2. Lift passes are obligatory and are not included in the lesson price. They are required for all lifts including the magic carpets. 
3. Please arrive with your Snowsports gear and lift ticket ready to use. 
4. Payment for all lessons must be made in full prior to start of the lesson. 
5. Lessons will not be extended or rescheduled due to the late arrival of the guest for any reason. 
6. No compensation can be made for weather conditions or other operational conditions outside of the control of GoSnow. 
7. To be eligible for any refund due to sickness or injury you must present a valid local medical certificate from a local practitioner. 
             a We must have been advised prior to the commencement of your lesson
             b We must receive the medical certificate within 24 hours of the lesson start time.
8. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing. 
9. A 20% deposit is required within 7 days of your reservation and the outstanding balance is due no later than two weeks prior to your lesson start date. GoSnow reserves the right to cancel any lessons which have not be paid by the due date. 
10. Cancellations made less than 48 hours prior to the commencement of the lesson will incur a 100% cancellation fee. 
11. Cancellations made 48 hours to 7 days prior to the commencement of the lesson will incur a 20% cancellation fee. 
12. GoSnow reserves the right to review and cancel any bookings which do not meet our booking terms and conditions for that product in the case of a booking being automatically confirmed by the system. 
13. All lessons are fixed to the lesson location accepted at the time of booking. If the client would like to change the location the booking will revert back to a request and will become subject to normal lesson availability at that location. 

Private Lessons

14. Private lessons can be transferred with at least 24 hours’ notice to another person subject to availability.
15. All full day lessons have a flexible start time between 8:30 am and 10:30 pm. 
16. All Half Day and 2 hour lessons must meet at the private lesson meeting flag at the base location selected at the time of booking. Location choices are at the Hirafu Gondola or Family Base areas. 
17. We are unable to start any lesson in any other location than Grand Hirafu. All lessons are able to ski the entire Niseko United Resort once the lesson has commenced.
18. All participants must be of the same or similar ability level and must be on the same equipment (No ski and board mixed privates). 
19. Mixed aged privates with children under 6 years are subject to approval. 
20. GoSnow will only provide privates to children under the age of 3 years in a one on one environment. 
21. Full Day Private Lessons are for 6 continuous hours and must take a 
minimum of 30 minutes’ break during the day at a time of your choice. Lunch is not provided. 
22. You can request a specific instructor however we cannot guarantee that we will be able to accommodate your request. 

Group Lessons - General

23. Are non-transferable, except in the case of illness or injury. 
24. Group lesson participants must arrive at the lesson start time for check in. 
25. No refund or reschedule of lessons can be given for any guests who arrive after the lesson has commenced 
26. First Timer to Novice levels will require a Grand Hirafu/Hanazono lift ticket. Intermediate to advanced levels will require a Niseko United lift ticket. Please note your lesson may stay in the Hirafu/Hanazono area and GoSnow is not liable for any refunds in ticket prices should this occur. 

Adult Group Lessons

27. Workshops are available from the Gondola Base only. 
28. Minimum level for Workshops is advanced. If your ability does not fit we will provide alternative lesson options.
29. There is a minimum of 2 participants required for a Workshop to run.
30. Full day group lessons will take a 1 hour lunch break, usually 12:30 am - 1:30 pm. Lunch is not provided. 
31. First Timer Pack participants must arrive to collect their lift ticket and rental vouchers no later than 8:30 am on the first day of lessons.  

Children’s Group Lessons

31. Check in for kids group lessons is 9:00 am. An emergency contact number, special dietary requests & advice of medical conditions must be provided at the time of booking. A medical information form will be sent to all guests who advise of a medical condition. This must be completed prior to the lesson commencement.
32. All children must be toilet trained to take part in lessons with GoSnow. We cannot accept any children that are still in diapers. 
33. Helmets are required for all children who take part in our group lessons. 
34. Children are required to have full day lift tickets. No points or hour passes can be accepted.  
35. Lunch is provided for full day group lessons only. Some specific food allergies can be catered for with 48 hours’ notice.  Please note we cannot provide food for children with severe allergies. 
36. Lessons are fixed to the start location booked at the time of reservation, changes to the location will be subject to availability at that location. 

Powder Guiding

37. The areas that the Guide will take you depend on:   
– Weather, Snow and Avalanche conditions   
– What “gates” are open allowing access to “out of resort areas”   
– Your skill level   
– Where you want go 
38. Your safety is our main priority, GoSnow Guides have the final decision on where is safe for you and your group to ski/board. 
39. Tours will only be rescheduled if the lifts are not operating. 
40. You must follow the direction of GoSnow Guides, including respecting the Niseko Rules and Alpine Responsibility Code at all times 
41. Please note that the Niseko United Gates which access the out of resort terrain are opened / closed by the resort Ski Patrol. Gates are scheduled to open at different times of the day and season and are always subject to weather and snow conditions. 
42. Children must be at least 13 years old to take part in our Guide products that go out of the Niseko United Gates. 
43. Half-day tours cannot access some backcountry terrain and resort areas due to time constraints. If skiing/riding the peak is your goal, a full day tour is recommended. 
44. The client accepts that touring in the Niseko backcountry is a dangerous activity, and while our guides take utmost care, there is additional risk involved in touring the alpine backcountry areas. The guest accepts that no liability will be held to GoSnow, our employees or Grand Hirafu Resort in the event of accident, injury or death.  
45. The client accepts that in the event of an accident, the client will be responsible for all costs associated with their recovery.  
46. You must have and you agree that you do have valid travel insurance which covers you for accident or injury while skiing out of the Niseko United Resort Boundaries. 

Payments Involving The Use Of Credit Cards & Disclosures Required Under the Specified Commercial Transactions Act in Japan

CompanyHTM K.K.
Contact PersonMatthew Robert Denning
Address204 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081, Japan
Phone+81 (0) 136 23 2665
Mail Address[email protected]
Web Addresswww.gosnowniseko.com
Booking meansTransfer bookings accepted via our website only. Bookings are accepted by e-mail which must include an itinerary.
Confirmation and Decision of bookingsBookings made by customers will be confirmed when GoSnow sends an email confirmation to the customer.
Invalidity of bookings and Cancellation of bookingsAll bookings will be invalid if any false information is given in the bookings. Your booking will be cancelled if there is no payment prior to date of service.
PaymentCredit cards – We accept Visa, Mastercard and AMEX cards.
Cancellation by the customerOver 7 days prior: No charge, 72hrs-7 days prior: 50% charge, Within 72 hours: No refund of payment. Please use email when cancelling.
Privacy sharing and usageWe will never share, sell, or lease any individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your bookings.