We look forward to seeing you soon in beautiful Niseko Japan; below are our terms and conditions of service.

Standard Booking and Lesson Terms

  1. Payment for your lesson constitutes acceptance of our terms and conditions; you and the participants who are named on the lesson bookings agree that snowboarding and skiing are hazardous sports. GoSnow and employees cannot be held liable for any lost or stolen equipment, accident, injury, or injury resulting in death that occurs before, during or after your lesson. 
  2. Lift passes are obligatory and are not included in the lesson price. They are required for all lifts including the magic carpets. 
  3. Please arrive with your Snowsports gear and lift ticket ready to use. 
  4. Payment for all lessons must be made in full prior to start of the lesson. 
  5. Lessons will not be extended or rescheduled due to the late arrival of the guest for any reason. 
  6. No compensation can be made for weather, snow or other operational conditions outside of the control of GoSnow. 
  7. To be eligible for any refund due to sickness or injury you must present a valid local medical certificate from a local practitioner. 
    1. We must have been advised prior to the commencement of your lesson.
    2. We must receive the medical certificate within 24 hours of the lesson start time.
  8. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing. 
  9. A 20% deposit is required within 7 days of your reservation and the outstanding balance is due no later than two weeks prior to your lesson start date. GoSnow reserves the right to cancel any lessons which have not be paid by the due date. 
  10. Cancellations made less than 48 hours prior to the commencement of the lesson will incur a 100% cancellation fee. 
  11. Cancellations made 48 hours to 7 days prior to the commencement of the lesson will incur a 20% cancellation fee. 
  12. GoSnow reserves the right to review and cancel any bookings which do not meet our booking terms and conditions for that product in the case of a booking being automatically confirmed by the system. 
  13. All lessons are fixed to the lesson location accepted at the time of booking. If the client would like to change the location of the lesson, this will be subject to availability. 

Private Lessons

  1. Private Lessons can be transferred with at least 24 hours’ notice to another person subject to availability.
  2. All Full Day lessons have a flexible start time between 8:30 am and 10:30 am. Full Day Plus lessons from 8:30 am and 10:00 am
  3. All Half Day and 2 hour lessons must meet at the private lesson meeting flag at the base location selected at the time of booking. Location choices are at the Hirafu Gondola or Family Base areas. 
  4. We are unable to start any lesson in any other location than Grand Hirafu. All lessons are able to ski the entire Niseko United Resort once the lesson has commenced.
  5. All participants must be of the same or similar ability level and must be on the same equipment (No ski and board mixed privates). 
  6. Mixed aged privates with children under 6 years will be subject to manager approval
  7. GoSnow will only provide privates to children under the age of 3 years in a one on one environment. 
  8. Full Day Private Lessons are for 6 continuous hours and must take a minimum of 30 minutes’ break during the day at a time of your choice. Lunch is not provided. 
  9. You can request a specific instructor however we cannot guarantee that we will be able to accommodate your request. 
  10. If you select privates over multiple days which have differing start times or rest days, we will not be able to assign the same instructor to the booking.

Group Lessons - General

  1. Are non-transferable, except in the case of illness or injury. 
  2. Group lesson participants must arrive at the lesson start time for check in. 
  3. No refund or reschedule of lessons can be given for any guests who arrive after the lesson has commenced 
  4. First Timer to Intermediate levels will require a Grand Hirafu/Hanazono lift ticket. Guests in Advanced levels, Yama Riders/Teen Ski, Workshops and Powder Guiding will require a Niseko United lift ticket. Please note your lesson may stay in the Hirafu/Hanazono area and GoSnow is not liable for any refunds in ticket prices should this occur.
  5. If you have booked a SuperPack you must pick up your rental gear & lift ticket the evening prior to your first lesson. Check in time for lessons are strictly kept. GoSnow will not be able to reschedule or refund any portion of the SuperPack if the guest fails to arrive by the check-in time.

Adult Group Lessons

  1. Workshops are available from the Gondola Base only. 
  2. Minimum level for Workshops is advanced. If your ability does not fit we will provide alternative lesson options.
  3. There is a minimum of 2 participants required for a Workshop to run.
  4. Full day group lessons will take a 1 hour lunch break, usually 12:30 am - 1:30 pm. Lunch is not provided. 
  5. First Timer Pack participants must arrive to collect their lift ticket and rental vouchers no later than 8:30 am on the first day of lessons.  

Children’s Group Lessons

  1. Check in for kids group lessons is 9:00 am. 
  2. An emergency contact number, special dietary requests & advice of medical conditions must be provided at the time of booking. A medical information form will be sent to all guests who advise of a medical condition. This must be completed prior to the lesson commencement.
  3. All children must be toilet trained to take part in lessons with GoSnow. We cannot accept any children that are still in diapers. 
  4. Helmets are required for all children who take part in our group lessons. 
  5. Children are required to have full day lift tickets. No points or hour passes can be accepted.  
  6. Lessons are fixed to the start location booked at the time of reservation, changes to the location will be subject to availability at that location. 
  7. All children must be able to understand and communicate in English as they are required to follow direction by GoSnow staff, resort mountain staff & resort ski patrollers at all times. It is important that your children understand the importance of this to their safety.
  8. GoSnow is not liable for the loss of personal belongings. It is recommended to label your children's gear (including rental items).
  9. We will endeavor to contact you immediately in the event of a serious injury or accident. It is your responsibility to provide a working mobile number in Niseko. If you are not contactable emergency medical treatment may be administered as per health care professionals advice.
  10. All children need to be signed out at the end of the lesson unless a release form has been signed & accepted prior to the lesson commencing.
  11. Professional photographs/video may be taken of your child during the lesson, GoSnow is authorized to use these images for public promotion & marketing promotion.
  12. Dietary requests as per the options listed on the booking form must be made 24 hours before the lesson start date. If your child has severe allergies or specific needs not listed we may not be able to cater for your child. In this instance the caregiver will need to arrange an alternative meal option.

SuperPack Bookings

  1. If a medical certificate is provided within 24 hours, you may be refunded for the lesson and rental portion. Lift passes are non-refundable once collected.
  2. Lift pass upgrades are not refundable once collected.
  3. If you are looking to upgrade a Group Lesson to a Private Lesson, only the cost of the lesson portion of the SuperPack can be used towards the Private Lesson cost.
  4. If you are looking to extend the SuperPack by extra days, you will need to purchase an additional SuperPack separately. SuperPacks cannot be extended once the lift pass or rental equipment have been collected.
  5. If you would like to extend the rental portion of your SuperPack, that is at the discretion of the rental company and will need to be organized directly with the rental company.
  6. If you are late for your lesson for whatever reason, including collecting your rental or lift pass, there is no guarantee that GoSnow will have availability to provide you a lesson.
  7. If your provided lift pass is lost and needs replacing, this will incur a fee of ¥3,500 that include another ¥1,000 deposit that is refundable at the Grand Hirafu ticket office.
  8. Lift passes are assigned to each guest and cannot be exchanged to another guest.

Powder Guiding

1. The areas that the Guide will take you depend on:
– Weather, Snow and Avalanche conditions   
– What “gates” are open allowing access to “out of resort areas”   
– Your skill level   
– Where you want go 
2. Your safety is our main priority, GoSnow Guides have the final decision on where is safe for you and your group to ski/board. 
3. Tours will only be rescheduled if the lifts are not operating. 
4. You must follow the direction of GoSnow Guides, including respecting the Niseko Rules and Alpine Responsibility Code at all times 
5. There is a minimum of 2 guests required for Group Powder Guiding to run.
6. Please note that the Niseko United Gates which access the out of resort terrain are opened / closed by the resort Ski Patrol. Gates are scheduled to open at different times of the day and season and are always subject to weather and snow conditions. 
7. Children must be at least 13 years old to take part in our Guide products that go out of the Niseko United Gates. 
8. Half-day tours cannot access some backcountry terrain and resort areas due to time constraints. If skiing/riding the peak is your goal, a full day tour is recommended. 
9. You accept that touring in the Niseko backcountry is a dangerous activity, and while our guides take utmost care, there is additional risk involved in touring the alpine backcountry areas. You accept that no liability will be held to GoSnow, our employees or Grand Hirafu Resort in the event of accident, injury or death.  
10. You accept that in the event of an accident, you will be responsible for all costs associated with their recovery. The fee for backcountry rescue is a minimum of ¥100,000  per/person.
11. You must have and you agree that you do have valid Travel Insurance which covers you for accident or injury while skiing in “off-piste” areas. 
12. All guests accessing gate numbers G1, G2, G3, G4, G5 & G11 must carry avalanche safety gear including beacon, shovel, probe & been instructed in their usage prior to accessing these gates.
13. Guests in Private Lessons, Workshops & Powder Guiding Privates/Tours are permitted to access Gate 9 & Gate 7 without avalanche safety equipment providing they are of an advanced skill level  & have signed the back country additonal waiver.
14. Gate 6 & Gate 10 "Moiwa Gates" are not accessible in any GoSnow products.

Payments Involving The Use Of Credit Cards & Disclosures Required Under the Specified Commercial Transactions Act in Japan

CompanyHTM K.K.
Contact PersonMatthew Robert Denning
Address204 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081, Japan
Phone+81 (0) 136 23 2665
Mail Address[email protected]
Web Addresswww.gosnowniseko.com
Booking meansTransfer bookings accepted via our website only. Bookings are accepted by e-mail which must include an itinerary.
Confirmation and Decision of bookingsBookings made by customers will be confirmed when GoSnow sends an email confirmation to the customer.
Invalidity of bookings and Cancellation of bookingsAll bookings will be invalid if any false information is given in the bookings. Your booking will be cancelled if there is no payment prior to date of service.
PaymentCredit cards – We accept Visa, Mastercard and AMEX cards.
Cancellation by the customerOver 7 days prior: No charge, 48hrs-7 days prior: 20% charge, Within 48 hours: No refund of payment. Please use email when cancelling.
Privacy sharing and usageWe will never share, sell, or lease any individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your bookings.