Great Lessons, Priceless Experiences

FAQ

2020/21 Season Operations

What products are you offering this year?

To assist in reducing the spread of Covid-19, GoSnow will not be operating Group Lessons for the 2020-21 winter season.

Private Lessons are available to book for all ages and abilities.



Duration

Timing

Full Day Private

6 hours

Flexible start time from 8:30am – 10:30am

¥53,000

AM Private

3 hoursFlexible start time from 8.30am - 9.30am¥30,000

PM Private

3 hours1.00pm – 4.00pm¥30,000
What dates are you in operation and at which locations this year?
  • Family Base: Operating 5th December - 18th December
  • Gondola Base: Operating 19th December - 4th April
Where will lessons be meeting this year?

Family Base (5th December - 18th December)

  • Meet inside the Family Base lesson sales office

Gondola Base (19th December - 4th April)

  • Meet next to the GoSnow lessons sales desk inside the Mountain Center Annex building
What is your Covid 19 Policy?

We are working through our Covid 19 policy and will add details here soon

Do you accept GoTo travel vouchers?

Yes! Please bring your vouchers to the Guest Services counter to be redeemed. If you have any questions, please contact our Guest Services team on [email protected]

General FAQ

What are your payment terms?
  • A 20% deposit is required within 7 days of your reservation and the outstanding balance is due no later than 14 days prior to your lesson start date.
  • Reservations made within 14 days of commencement of the lesson requires full payment at the time of booking.
  • GoSnow reserves the right to cancel any lessons which have not be paid by the due dates.
What is your cancellation policy?
  • Cancellations made up to 7 days prior to commencement of the lesson will receive a full refund
  • Cancellations made between 7 days and 48 hours prior to the commencement of the lesson will incur a 20% cancellation fee.
  • Cancellations made within 48 hours of the commencement of the lesson will incur a 100% cancellation fee.
I injured myself/am sick – can I get a refund?

In order to receive a refund or re-scheduled lesson, we require a medical certificate from a local practitioner stating the guest is unable to attend the lesson on the date that it has been booked for.

  • We need to be advised prior to the start of the lesson if you will not be attending to be able to offer a reschedule or refund.
  • It is a requirement that all guests have travel insurance to participate in GoSnow lessons

If you present with any symptoms of Covid 19 please contact our team on [email protected] as soon as possible

Do I need to book my lessons in advance?

To avoid disappointment, it is best to book your lessons in advance.

Does the lesson price include lift pass and rental equipment?

No. Lift passes much be purchased for all lessons and rental equipment needs to be arranged. We are happy to make recommendations for rental equipment suppliers.

Which lift pass should I get?
  • If you are first timer to novice level we recommend a Grand Hirafu lift pass
  • If you are intermediate or advanced, we recommend an All Mountain lift pass
  • The pass needs to be for as long as the lesson. Eg. 3-hour lesson = 5-hour pass; 6-hour lesson = 8-hour or all-day pass
Do children need a lift pass?

Everyone participating in lessons is required to have a lift pass however for children under 7 years old they are free. All that is required is to pay a ¥1,000 deposit which you can get back once you return the lift pass. You must have your child with you when you get their pass.

Do I require a lift pass if I will only be on the magic carpet?

All participants in lessons are required to have a valid lift pass.

The weather forecast looks bad – will my lesson go ahead?

Lessons will commence if the mountain facilities are open and operating, and there is terrain available for your skill level. The instructor will adapt the lesson to suit your skill level and ensure that you are challenged.

Private Lessons

How many people can be in a Private Lesson?

You can have up to 6 people within a Private Lesson. We recommend that participants are of a similar age and ability. The price will be the same for 1 person as it would be for 6 people.

I am a skier and my friend is a snowboarder – can we be in the same lesson?

Ski and snowboard lessons are conducted separately and you cannot take part in the same Private Lesson.

I am Advanced and my friend is a Novice level – can we take the same lesson?

This is not recommended. The instructor will always tailor the lesson to the guest of the lowest ability in the group so if you are split abilities then you will not see the best progression. In order to get the best results from your lesson we recommend guests to be of a similar ability level.

It has been a long time since I last skied/snowboarded and I am unsure of my ability level – can you help?

You can have a look through our skills chart here to see which ability level best suits where you were the last time you were on the snow. If you have any further questions, please contact our team on [email protected]

I am unsure if I will be able to take part in a full day lesson – can I extend my lesson on the day?

As long as your instructor is available we can extend your lesson with no trouble!

My child is 2 years old – can they have a lesson?

For children under the age of 3 lessons need to be conducted in a one on one setting.

I’d like to have a lesson with my 3 children – is this possible?

Children tend to have very different learning styles from adults and progress at a slower rate. If you are looking to make the most of your time with the instructor and see good progression within your lesson, we recommend that you book separate Private Lessons for yourself and your children.

Can I start my lesson in Annupuri?

All GoSnow lessons must start and finish within Grand Hirafu. It is possible to make your way to other resorts in your lesson timeframe should weather and snow conditions as well as ability levels of the guests allow for this to happen.

I really liked the instructor I had yesterday – can I request to have them again tomorrow?

We will do our best to accommodate any instructor requests. Come and see us at Guest Services and we will see what we can do!

The Mountain

What clothing do I need for on the mountain in Niseko?

Temperatures during December to mid-March will generally range from 0 degrees to negative 10 degrees Celsius range. Please consider all of the items below for your time on the mountain.

  • Thermal underwear (both top and bottom)
  • Warm mid layer top (more layers if you feel the cold)
  • Water proof pants and jacket
  • Neck warmer/balaclava
  • Waterproof gloves
  • Goggles
  • Helmet

When not skiing, warm waterproof boots with grip (ice/snow is very slippery to walk on) are highly recommended.

What is the difference between an All Mountain and Grand Hirafu lift pass?

An All Mountain lift pass gives access to all four resorts on the Niseko-Annupuri mountain- Grand Hirafu, Annupuri, Niseko Village and Hanazono. A Grand Hirafu lift pass allows you to ski at Grand Hirafu and Hanazono. All lift passes are electronic and require a ¥1,000 deposit which can be collected from a deposit return machine at the resort after you have finished your last day of skiing.

What lift pass do I need to purchase for my lesson?
  • If you are first timer to novice level we recommend a Grand Hirafu lift pass
  • If you are intermediate or advanced, we recommend an All Mountain lift pass
  • The pass needs to be for as long as the lesson. Eg. 3-hour lesson = 5-hour pass; 6-hour lesson = 8-hour or all-day pass
Where do I get my ¥1,000 lift pass refund?

Lift pass machines are located conveniently at both our Gondola base (within the Mountain Center) and our Family Base (next to our Guest Services office) simply insert your card, follow the prompts, and collect your money!

How can I get to the other resorts on the mountain?

All the resorts are connected via lifts at the top of the mountain for intermediate and advanced skiers. Depending on conditions, some traversing may be required. Grand Hirafu, Niseko Village and Annupuri are also linked via the Niseko United Shuttle bus which is free for All Mountain lift pass holders. Hanazono can also be accessed via the complimentary Hanazono Shuttle from Grand Hirafu.

Do I need a separate lift pass for night skiing?

Night skiing is available at no extra cost if you have a valid lift pass for 1 day or longer. Please see the Grand Hirafu website here for planned night skiing lift operation dates and times.

How many ski runs are there at the resort?

There is a total of 61 ski runs across the whole Niseko United resort with 2,191 acres (8.87 km2) skiable. The lift system comprises 3 gondolas and 35 lifts in total.

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