Great Lessons, Priceless Experiences

Guest Services Supervisor

Our Guest Services Supervisors oversees the daily operations of the Guest Services team and all guest related enquiries. Working in conjunction with the Guest Services Manager you will oversee the Guest Services team throughout the winter season and help to maximize resources to ensure we are meeting our targets.

What you'll be doing

  • Continually striving to exceed our Guest’s expectations and to create priceless experiences
  • Overseeing all reservations for the ski school and ensuring that all correspondence is of the highest standard
  • Ensuring completion of daily reports and tasks
  • Responsible for balancing of all Guest Services floats and daily cash up
  • Training and development of the Guest Services team throughout the season
  • Managing all escalated customer complaints and decide when it is required to be passed on to the Guest Services Manager
  • Managing and processing refunds as per our Policies and Procedures
  • Working closely with the Snowsports Scheduler and Guest Services Manager to ensure that we are maximizing resources
  • Identifying areas for improvement in systems and processes
  • Be responsible for creating a culture of excellence, enthusiasm and passion for snowsports

Skill Requirements

  • Be able to obtain a valid Japanese Working Holiday Visa or hold a Bachelors degree to be eligible for a sponsored visa
  • Previous experience in a leadership role
  • Experience in business administration or sales
  • Have a high level of computer literacy
  • Ability to multi task, be organized and work well under pressure
  • Fluent written and spoken English
  • Customer service skills and experience.

Job Particulars

Employment Period and Hours of Work

  • The Guest Services Supervisor contract runs from November until April. Exact contract dates will be provided at application
  • Generally 5 days per week, around 40 hours per week
  • Peak season may require additional days and hours of work

Pay Rate

  • ¥1600 - ¥1700 per hour dependent on experience
  • 25% overtime rate for hours worked above prescribed working hours for the month.

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season lift pass is offered.
  • Opportunity to upgrade to an All Mountain season lift pass at a reduced rate.
  • For those of you who do not require a lift pass, you will be offered a bonus payment of ¥20,000.


  • Each of our accommodations is subsidised to bring you housing at an affordable price.
  • Singles, twin shares (doubles for couples) and quad shares in a range of locations to suit a variety of budgets.

Discounts on HTM's services

  • Discounts available on bookings made by staff at Niseko Central, Ki Niseko and Skye Niseko and also all HTM services including Kumo Restaurant, An Dining, YamaSport rentals and Ryko and Ki Spa.

Free Ski or Snowboard Lessons & Workshops

  • Free ski/snowboard group lessons & workshops (availability dependent)

We have very few positions remaining to be filled for the 2022/23 winter season. Please feel free to complete the application form and you will be contacted should we wish to request an interview.

Fill out my online form.

Why you’ll love working with us

  • GoSnow are are the only ski school in Grand Hirafu with Priority lift lane access
  • We are the only ski school in Grand Hirafu with exclusive magic carpet learning areas in multiple locations
  • A season pass is provided for all employees
  • We provide excellent training opportunities to continue your professional development
  • GoSnow has the only ski in/out locker room facilities in Grand Hirafu
  • We offer competitive pay rates
  • We have consistent hours throughout the season
  • High quality uniforms are provided for all instructors and support staff

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