Great Lessons, Priceless Experiences

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We are finalising our products and pricing for the 2023/24 winter season. Please check back again soon to book your GoSnow lessons.

Guest Services Assistants

This fast paced role is suited to people with a strong customer service and sales background. We are looking for team players who are complete professionals, have excellent communication skills and a high level attention to detail. You will love helping customers to book in the best experience for them and talking to people comes naturally to you

What you’ll be doing

  • Provide a high level of customer service and continually strive to exceed our guest’s expectations
  • Answer questions and book lessons for our guests via email, website, phone and in person at our sales desks
  • Assist with on snow operations
  • Run daily reports and complete general administrative duties
  • Assist with customer complaints and, where necessary, referring onto management
  • Maintain a detailed understanding of GoSnow's programs, prices and lesson details

Skills & Requirements

  • Be able to obtain a valid Japanese Working Holiday Visa
  • A strong customer service and sales background
  • A high level of attention to detail and ability to multi task
  • Excellent communication skills to be utilised via email, phone and in person
  • Have a high level of computer literacy
  • Be highly motivated and proactive in your day to day work
  • Have a positive attitude and excellent communication skills

Job Particulars

Employment Period and Hours of Work

  • Full season contract is from mid November - the start of April
  • Short season contract is from mid November - the end of February
  • Shifts will fall between 7.30am - 8.30pm
  • Late starts and split shifts available so you can maximize your time on the snow
  • 4-5 shifts per week dependent on business operations

Pay Rate

  • ¥1400-¥1500 per hour depending on qualifications and experience
  • 25% overtime rate for hours worked above prescribed working hours for the month.

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season lift pass is offered.
  • Opportunity to upgrade to an All Mountain season lift pass at a reduced rate.
  • For those of you who do not require a lift pass, you will be offered a bonus payment of ¥30,000.

Travel Support Bonus

  • ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities and WiFi included.
  • Free Staff shuttle available to transport you between Hirafu Village and Kutchan Town .

Free Ski or Snowboard Lessons & Workshops

  • Free ski/snowboard group lessons & workshops (availability dependent)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.
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Why you’ll love working with us

  • GoSnow are are the only ski school in Grand Hirafu with Priority lift lane access
  • We are the only ski school in Grand Hirafu with exclusive magic carpet learning areas in multiple locations
  • A season pass is provided for all employees
  • We provide excellent training opportunities to continue your professional development
  • GoSnow has the only ski in/out locker room facilities in Grand Hirafu
  • We offer competitive pay rates
  • We have consistent hours throughout the season
  • High quality uniforms are provided for all instructors and support staff

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