This fast paced role is suited to people with a strong customer service and sales background. We are looking for team players who are complete professionals, have excellent communication skills and a high level attention to detail. You will love helping customers to book in the best experience for them and talking to people comes naturally to you
What you’ll be doing
- Provide a high level of customer service and continually strive to exceed our guest’s expectations
- Answer questions and book lessons for our guests via email, website, phone and in person at our sales desks
- Assist with on snow operations
- Run daily reports and complete general administrative duties
- Assist with customer complaints and, where necessary, referring onto management
- Maintain a detailed understanding of GoSnow's programs, prices and lesson details
Skills & Requirements
- Be able to obtain a valid Japanese Working Holiday Visa
- A strong customer service and sales background
- A high level of attention to detail and ability to multi task
- Excellent communication skills to be utilised via email, phone and in person
- Have a high level of computer literacy
- Be highly motivated and proactive in your day to day work
- Have a positive attitude and excellent communication skills
Job Particulars
Employment Period and Hours of Work
- Full season contract is from mid November - the start of April
- Short season contract is from mid November - the end of February
- Shifts will fall between 7.30am - 8.30pm
- Late starts and split shifts available so you can maximize your time on the snow
- 4-5 shifts per week dependent on business operations
Pay Rate
- ¥1400-¥1500 per hour depending on qualifications and experience
- 25% overtime rate for hours worked above prescribed working hours for the month.
Job Benefits
Lift Passes
- Your own Free Grand Hirafu season lift pass is offered.
- Opportunity to upgrade to an All Mountain season lift pass at a reduced rate.
- For those of you who do not require a lift pass, you will be offered a bonus payment of ¥30,000.
Travel Support Bonus
- ¥30,000 travel cost support bonus upon contract completion.
Subsidised Accommodation and Staff Shuttle
- Subsidised staff accommodation available starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities and WiFi included.
- Free Staff shuttle available to transport you between Hirafu Village and Kutchan Town .
Free Ski or Snowboard Lessons & Workshops
- Free ski/snowboard group lessons & workshops (availability dependent)
Discounts on HTM's services
- Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.
Future opportunities in Niseko with the company
- For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.
